DoorDash launches an AI agent you can text to order food
DoorDash has introduced an AI-powered text-to-order agent integrated into Apple Messages, allowing users to place food orders via natural language prompts. The company is also testing delivery drones in Northern California to improve logistics.
Why it matters
This move represents a broader industry shift toward conversational AI interfaces for consumer services, intensifying competition in the food delivery sector.
DoorDash announced on Wednesday that it’s launching a text-to-order AI agent that lets users place orders through Apple Messages. The new tool allows users to send prompts like “order my usual,” and the agent will understand that they mean their Friday night order.
DoorDash says users can also ask for a specific dish and request a local recommendation. The agent will then search local spots and suggest a cart based on the prompt, and even text photos of the food it recommends. When ordering for a group, DoorDash says the agent can handle mixed dietary preferences and different quantities in one order.
By launching an AI agent for food ordering, DoorDash is looking to gain an edge over rivals Uber Eats and Grubhub. The launch also comes amid a growing push to adopt personal AI agents that can handle tasks without requiring users to navigate apps or websites themselves.
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