"Deeply Sorry For Disruption": Microsoft Apologises After Global Outage
Microsoft has apologized for a major 18-hour global outage that affected services like Outlook, Teams, and Copilot across 74 countries. The company confirmed the disruption was caused by a technical error during a network capacity upgrade and explicitly stated it was not a cyberattack.
Why it matters
The outage highlights the fragility of global digital infrastructure and the massive operational dependency businesses and governments have on Microsoft's cloud ecosystem.
Microsoft on Friday issued an apology to customers and partners following a global outage that disrupted several of its services, including Outlook, Microsoft Teams and Copilot, saying it is witnessing "broad recovery and stability" across its services.In a statement posted on X, Microsoft said the disruption was caused by a technical issue linked to an earlier network capacity upgrade, which surfaced following a recent network change. The company clarified that the incident was not related to a cyberattack or artificial intelligence (AI) agents."We are deeply sorry for the disruption this incident has caused our customers and partners. We know the trust they place in our services and take that responsibility extremely seriously. We are seeing broad recovery and stability across our services. This was a technical issue not related to cyber or AI/agents.
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