Dealer's car trip to another service centre ends in crash; customer wins Rs 4.25 lakh
The West Bengal state consumer commission ordered a car dealer and an insurer to compensate a customer whose vehicle was damaged in an accident while in the dealer's custody. The court ruled that the dealer failed to justify why the car was being driven away from the service center without the owner's authorization.
Why it matters
This case highlights consumer rights regarding vehicle safety and liability when property is entrusted to service providers.
NEW DELHI: The West Bengal state consumer commission has directed a car dealer and insurer to compensate a customer after his Renault Duster met with an accident while it was in the dealer's custody for servicing. The commission held that the dealer had no explanation for why the vehicle was being driven from Kharagpur towards Haldia and set aside the insurer's rejection of the claim. The order was passed on September 29, 2026.Why did the customer approach the commission?According to the commission order, Rajesh Dubey bought the Renault Duster for Rs 15,23,736 on April 27, 2017. He insured it for the period from April 26, 2017, to April 25, 2018, with an insured declared value of about Rs 12.87 lakh.On March 2, 2018, the complainant handed over the vehicle to the authorised dealer for periodic servicing and repairs to minor scratches.
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