Dealer failed to transfer car ownership; commission orders Rs 2.57 lakh payout

NEW DELHI: The West Bengal state consumer commission has upheld an order directing a car dealer to pay Rs 2.57 lakh to a customer after the dealer failed to transfer ownership of a second-hand car and kept the vehicle at its workshop for years after an accident. The commission also upheld 10 percent annual interest, Rs 5,000 compensation and Rs 5,000 towards legal expenses. The order was passed on September 2, 2026.Why did the customer approach the commission?According to the commission order, the customer booked a pre-owned Maruti SX4 on March 10, 2016, under the dealer’s “true value” scheme for Rs 3.69 lakh. He paid Rs 5,000 as booking advance and gave his father’s Maruti Omni, valued at Rs 1.30 lakh, in exchange.