Data, Billing, Network Failures Fuel 413,587 Telecom Complaints In H1 - NCC
The Nigerian Communications Commission reported over 413,000 consumer complaints in the first half of 2026, primarily regarding network quality, billing, and data depletion. While operators resolved the vast majority of these issues, the high volume of complaints highlights ongoing challenges in the Nigerian telecommunications sector.
Why it matters
It underscores the tension between rising telecom costs and service reliability in an economy increasingly dependent on digital connectivity.
As NCC begins auditing operators’ compensation claims
The growing cost of staying connected in Nigeria is coming under fresh scrutiny as mobile network operators recorded 413,587 consumer complaints in the first half of 2026, with network quality, data depletion, billing and failed transactions among the issues confronting subscribers.
The figures, obtained from the Nigerian Communications Commission (NCC) , show that Airtel recorded 228,992 complaints, MTN 124,405, Globacom 56,810, while T2mobile recorded 3,885 during the six months.
Although operators resolved 406,938 complaints, representing 98.38 per cent of the total, the volume of complaints highlights the continuing difficulty of translating massive investment in telecommunications infrastructure into a consistently satisfactory experience for subscribers.
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