Cyberabad civic body directs Swiggy, Zomato to delist unlicensed food outlets, seeks details on customer review policy
The Cyberabad Municipal Corporation has ordered food delivery platforms Swiggy and Zomato to delist unlicensed food outlets. The platforms must also provide transparency regarding their customer review and hygiene rating methodologies.
Why it matters
This move highlights increasing regulatory pressure on gig-economy platforms to ensure consumer safety and accountability in the food delivery sector.
The Cyberabad Municipal Corporation (CMC) has issued a set of compliance directions to online food delivery platforms Swiggy and Zomato, mandating stricter verification of food establishments listed on their platforms to strengthen food safety, public health and consumer protection within the civic body’s jurisdiction.
In a notice issued by CMC’s Health and Sanitation section on Tuesday (July 14, 2026), the civic body directed both platforms to ensure that only Food Business Operators (FBOs) holding a valid Food Safety and Standards Authority of India (FSSAI) licence or registration and a valid trade licence issued by the CMC are allowed to operate through their platforms.
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