Customers favour cashless health insurance claims process
A study by Policybazaar reveals that health insurance customers in India report higher satisfaction with cashless claims compared to reimbursement processes. The findings suggest that the complexity and administrative burden of reimbursement claims remain significant pain points for policyholders.
Why it matters
Improving the efficiency of health insurance claims is critical for consumer financial stability and access to healthcare in emerging markets.
A nationwide study on health insurance claims experience, in which nearly 2,300 people participated, shows while the system is functional the complexity of the process and the gaps across claim mode, region and hospitalisation frequency call for meaningful improvements.
The report summarizes consumer study findings objectively without taking a political stance.
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