Customers favour cashless health insurance claims process
A study by Policybazaar indicates that Indian health insurance customers report higher satisfaction with cashless claims compared to reimbursement processes. The research highlights that reimbursement claimants face significant financial and administrative burdens.
Why it matters
The findings underscore the need for insurance providers to streamline claim processes to reduce financial stress on patients during medical emergencies.
A nationwide study on health insurance claims experience, in which nearly 2,300 people participated, shows while the system is functional the complexity of the process and the gaps across claim mode, region and hospitalisation frequency call for meaningful improvements.
The article reports on industry study findings neutrally, focusing on consumer experience data.
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