Customer allegedly leaves more than $1,600 birthday decorations bill unpaid, business owner files police report
A business owner has filed a police report after a customer allegedly failed to pay over $1,600 for birthday party decorations and lighting services. The customer claims the payment was withheld due to a dispute over legal threats and service quality, while the owner asserts the services were completed as agreed.
Why it matters
This case highlights the risks small business owners face when operating without upfront deposits and the complexities of resolving service disputes.
A business owner has lodged a police report after a customer allegedly failed to pay more than $1,600 for lighting and decorations for his 12-year-old daughter’s birthday party.
In an Instagram video posted on Monday (Sept 7), Norvin Ong shared screenshots of his WhatsApp exchanges with the customer, Will, including one reply that read: "Please relax, I had a really hard day yesterday. Excruciating to say the least."
Business owner Ong, 36, told Shin Min Daily News that Will contacted him the day before to arrange the decorations for the party to be held at a condominium near Orchard Road.
According to Ong, he completed the setup at around 5.30pm, but Will was allegedly not present.
His wife said he was at Tanglin Mall and would return at around 6.30pm.
Ong claimed they waited until 9.30pm before condominium security guards asked them to leave.
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in