Couple paid for Bali trip, but operator left them out; commission orders Rs 90,000
A Kerala consumer commission has ordered a tour operator to pay Rs 90,000 to a couple after failing to include them in a pre-paid Bali trip. The operator failed to provide the service or issue a full refund, leading to a legal ruling against them.
Why it matters
The case highlights consumer rights protections in the travel industry and the legal consequences of unfair trade practices.
NEW DELHI: A Kerala consumer commission has directed a tour operator and its owner to pay Rs 90,000 to a man who paid for a Bali holiday but was not included in the tour and did not receive a full refund. The commission also ordered the operator to pay the refund amount, after finding unfair trade practice on his part.The commission found that the tour operator had received the money, later failed to provide the promised Bali tour and refunded only Rs 22,500 after agreeing to return the full amount of Rs 60,000.Case detailsAs per the commission order, the customer had approached Kerala Travelzone Pvt Ltd for a Bali tour for himself and his wife after seeing advertisements for tour packages in newspapers and on social media.He paid Rs 82,500 through his bank account on December 23, 2019 towards the package.The tour could not initially take place because of bad…
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