Consumer panel fines SpiceJet for ‘deploying dark patterns on its booking platform’
The Central Consumer Protection Authority has fined SpiceJet for using 'dark patterns' on its booking platform, such as automatic enrollment and pre-selected consent. The airline must now ensure that consumer consent is explicit and informed, marking a crackdown on manipulative digital interface designs.
Why it matters
This regulatory action highlights the growing global focus on protecting consumer rights in digital marketplaces and preventing deceptive online practices.
NEW DELHI: The Central Consumer Protection Authority (CCPA) has penalised cash-strapped SpiceJet for “deploying deceptive "dark patterns" on its flight booking platform,” Union consumer affairs minister Prahlad Joshi said on X Friday. The airline has been directed to “permanently discontinue default-consent practices.”The violations found by CCPA include: “Automatic enrolment into SpiceClub. Pre-selected consent for promotional communications.
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