Consumer court pulls up internet provider over repeated outages, awards Rs 10K to customer

NEW DELHI: A district consumer commission in Himachal Pradesh has ordered Reliance JioFiber to pay Rs 10,000 in compensation to a Shimla woman after finding that repeated internet service disruptions went unresolved despite multiple complaints. In its July 21 order, the commission held the company guilty of deficiency in service and unfair trade practice and directed it to restore the consumer's internet connection without any additional charges.How did the internet outage dispute begin?According to the commission's order, the complainant recharged her JioFiber connection on March 2, 2025, by paying Rs 2,824.92 for a six-month plan. She said she used the internet connection for academic work and other daily needs.The internet service stopped working on April 9, following which she lodged an online complaint. She claimed the complaint was marked as resolved even though the problem continued.