Consumer Commission directs Canara Bank to pay ₹5.04 lakh over unauthorised transactions
The District Consumer Disputes Redressal Commission in Kalaburagi ordered Canara Bank to refund ₹4.84 lakh to a customer following unauthorized transactions. The court ruled that the bank failed to prove the customer was negligent, citing RBI guidelines on customer protection.
Why it matters
This highlights the legal accountability of financial institutions in protecting customers against digital fraud and the importance of RBI guidelines in consumer disputes.
The District Consumer Disputes Redressal Commission, Kalaburagi, has directed the Station Bazar branch of Canara Bank to pay ₹4.84 lakh, along with interest, to a customer whose savings bank account was subjected to three unauthorised transactions.
The order was passed on September 29, 2026, in a case filed by Siddayya Nandikol of Hirapur against the branch manager, Canara Bank, Station Bazar branch, Kalaburagi.
According to the judgment, three unauthorised deductions of ₹2 lakh, ₹2 lakh and ₹84,000, totalling ₹4.84 lakh, were made from Nandikol’s savings bank account on March 17, 2025. After noticing the transactions, he informed the bank and also approached the Cyber Police on the same day. The bank advised him to approach the Cyber Police, following which he lodged a complaint.
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