Consumer commission asks car dealer to provide E20 supported car to Raipur doctor
A consumer commission in Raipur ordered a car dealer to replace a doctor's vehicle and pay compensation after it was found to be incompatible with E20 fuel. The manufacturer, Maruti Suzuki, plans to challenge the ruling.
Why it matters
Illustrates consumer rights protections regarding product specifications and warranty disputes in the automotive industry.
The District Consumer Disputes Redressal Commission in Raipur ordered a car dealer to provide a new car and an added compensation of ₹1 lakh for mental harassment to a city-based doctor who complained that the vehicle sold to him broke down repeatedly. Noting that the complainant’s car did not have an E20 petrol-supported engine, the Commission directed the dealership to provide a model compatible with the said fuel composition.
Presents both the consumer's grievance and the manufacturer's defense neutrally.
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