Confused ASB customers report $0 balance in KiwiSaver
ASB Bank customers in New Zealand experienced a technical glitch that caused their KiwiSaver and investment balances to display as zero. The bank has since resolved the issue and confirmed that no actual funds were lost or affected.
Why it matters
The incident underscores the vulnerability of digital banking systems and the potential for widespread customer panic during technical outages.
ASB customers have reported widespread issues with KiwiSaver, with balances showing up at zero.
One told RNZ he checked his KiwiSaver last night, only to find no money there.
"I check my KiwiSaver everyday, and last night the balance was at zero," Peter said.
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