Complainant gets Rs 1.63L payout after scooter failed to deliver promised mileage
A Kerala consumer commission ordered an electric scooter manufacturer to refund a customer Rs 88,000 and pay additional compensation due to persistent manufacturing defects. The court rejected the manufacturer's claim that the complaint was time-barred, noting that the vehicle's performance issues remained unresolved despite multiple service attempts.
Why it matters
This ruling reinforces consumer protection rights regarding electric vehicle performance and manufacturer accountability for defective products.
NEW DELHI: A Kerala district consumer commission has directed an electric scooter manufacturer to refund Rs 88,000 to a customer after finding manufacturing defects in the vehicle, including poor battery performance and a defective front wheel bearing system. The commission also awarded him Rs 50,000 as compensation and Rs 25,000 as litigation costs. The order was passed on September 30, 2026.Why did the customer approach the commission?According to the commission order, Rajeshkumar R bought an electric scooter on February 21, 2022. The vehicle and its parts carried a three-year warranty and the dealer had represented that it would run 85 km after a six hour charge.The complainant alleged that the scooter initially managed only around 40 km on a charge. Even after servicing and replacement of batteries, the mileage did not improve.
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