Collector warns e-Sevai centres against errors, overcharging
The Erode District Collector has warned government and private e-Sevai centres against processing errors and overcharging citizens. Operators must ensure data accuracy and display official service charges to avoid disciplinary action.
Why it matters
It addresses the importance of administrative accountability and consumer protection in the delivery of essential government digital services.
Collector S. Kandasamy has directed all government and government-authorised private e-Sevai centres in Erode district to ensure accurate processing of applications and warned that action would be taken against centres whose errors result in the rejection of applications.
The direction follows a recent inspection by the Collector at e-Sevai centres functioning at Appakudal and the Pudupalayam Primary Agricultural Cooperative Credit Society in Bhavani taluk.
According to a press release, the district has 201 government e-Sevai centres and 661 government-authorised private e-Sevai centres. The centres have been established to provide government services closer to people’s homes, reducing the need to visit government offices and ensuring transparent, intermediary-free service delivery.
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