CMRL commuters struggle to get paper QR tickets; staff issue handwritten slips
Commuters in Chennai are facing significant delays and inconvenience due to recurring technical failures in the Chennai Metro Rail Limited's online ticketing system. Staff have resorted to issuing handwritten slips, which raises concerns about revenue leakage and passenger tracking.
Why it matters
Public infrastructure reliability is critical for urban mobility and economic productivity in major metropolitan areas.
Buying tickets for travelling on Metro trains went a step backward on Friday morning, with Chennai Metro Rail Limited (CMRL) staff issuing handwritten slips. Yet again at night, the online ticketing services failed to work for a while, causing a lot of inconvenience to commuters.
The article presents commuter complaints alongside official explanations from the transit authority.
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