City of Windhoek resumes debt collection after RedForce exit
The City of Windhoek has resumed internal debt collection for municipal accounts following the expiration of its contract with RedForce Debt Management. The city continues to enforce interest charges and disconnection policies to maintain financial sustainability.
Why it matters
Municipal financial management is vital for the continued delivery of essential public services in urban centers.
The City of Windhoek says it will resume collecting overdue municipal debts through its internal resources following the expiration of its contract with RedForce Debt Management on Friday.
In a statement issued on Friday, the city says no new external debt collection service provider has been appointed and it will continue with debt collection activities through its internal resources while the council considers a way forward.
It says it will continue charging 20% interest per annum on overdue municipal accounts, together with prescribed disconnection fees in line with the 2026/27 municipal tariffs.
“Customers with overdue municipal accounts who wish to negotiate payment arrangements are required to engage directly with the debt and risk management division,” the statement reads.
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