Citi tech chief Tim Ryan explains why he won't track employees' every AI move
Citi's technology chief Tim Ryan is prioritizing AI adoption among employees over strict metric-based tracking to avoid stifling innovation. The bank is focusing on large-scale AI integration and peer-to-peer training rather than monitoring individual token usage.
Why it matters
This reflects a broader corporate strategy shift where large organizations are balancing the need for AI efficiency with the cultural challenge of employee adoption and morale.
Daniel Terna for BI Tim Ryan, Citi's tech chief, brought Business Insider into the bank's AI strategy. He's focused on scaling AI use and not relying too heavily on metrics for cost or token usage. Ryan has prioritized reducing contractors over full-time employees, as the bank trims headcount. Around 45 minutes into Citi's second-quarter earnings call , when talking about AI efficiencies, the bank's chief financial officer name-dropped another executive: Tim Ryan . Citi is counting on Ryan, the head of technology, to catapult it past an era of outdated technology and regulatory scrutiny, in part by leveraging AI. Ryan oversees the bank's nearly $12 billion tech budget, and said his focus is on making sure Citi's more than 220,000 employees are actually using AI tools.
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in