ChatGPT has a feature to help those in crisis. But where can you find it?
OpenAI's ChatGPT includes a 'Trusted Contact' feature designed to assist users in emotional crisis, but many users remain unaware of its existence. NPR reports that the feature is not proactively promoted to new users, raising questions about its accessibility.
Why it matters
This highlights the ethical responsibilities of AI developers in providing safety features for vulnerable users and the effectiveness of current implementation strategies.
Note to reader: this story discusses people grappling with thoughts of suicide.
More than a million weekly users of the chatbot ChatGPT discuss suicide and self-harm, according to NPR estimates of data released by OpenAI last fall. But suicide prevention experts say human connection is critical to preventing suicide. So, back in May, the company started an optional feature called Trusted Contact to connect those struggling with thoughts of suicide and self harm to someone they can turn to in times of emotional crises.
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