Charged Rs 30 for carry bags, Red Tape told to pay Rs 26,000 compensation
A Gurugram consumer commission ruled against the retailer Red Tape for charging customers for carry bags. The court ordered the company to refund the fees and pay compensation, citing unfair trade practices.
Why it matters
This sets a legal precedent for consumer rights regarding hidden costs and mandatory packaging fees in retail environments.
NEW DELHI: A Gurugram district consumer commission has held Red Tape guilty of deficiency in service and unfair trade practice after it charged a customer Rs 30 for three carry bags while he was shopping at its outlet. The commission in its order dated August 4, directed the company to refund the amount and pay compensation.Why did the customer approach the consumer commission?According to the commission's order, the complainant went shopping at the company's outlet in Gurugram on August 31, 2025, and purchased items worth Rs 4,713.He was charged Rs 30 for three carry bags.
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