CEOs say they're getting gains from AI agents. A true transformation is harder.
A new KPMG survey of 400 US CEOs reveals that while AI agents are improving efficiency, few leaders consider the technology truly transformational yet. Most companies are focusing on workforce upskilling and plan to increase headcount over the next three years rather than replacing staff.
Why it matters
This highlights the gap between AI hype and the practical, complex reality of integrating new technology into established corporate operations.
Tim Walsh, CEO and chair of KPMG US, said companies often need to rethink how they operate to get the most from AI. Braedon Fox/PGA of America via Getty Images AI agents are delivering gains, though only 9% of CEOs called them "transformational" in a new KPMG US survey. Using AI effectively is "not plug and play," Tim Walsh, the firm's US CEO, told Business Insider. Most leaders surveyed said they expect to increase hiring as AI changes the skills they need. Leaders of big US companies say AI agents are starting to produce gains, yet few report that the technology is fundamentally reshaping their businesses. KPMG US released a survey on Thursday of 400 CEOs of major US-based companies. About four in 10 said AI agents had delivered significant improvements in efficiency or growth, while a similar share reported moderate effects in targeted uses.
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