CEO Brian Chesky says a service solving one of the more annoying parts of Airbnb stays is a 'sleeper hit'
Airbnb CEO Brian Chesky identified luggage storage and car rentals as 'sleeper hits' that are driving significant revenue for the platform. These services help the company compete more effectively with traditional hotel offerings.
Why it matters
Diversifying into travel services beyond lodging allows Airbnb to capture more value from its existing user base and improve the overall guest experience.
CEO Brian Chesky said luggage storage has been a surprisingly popular service on Airbnb. David Paul Morris/Bloomberg/Getty Images CEO Brian Chesky said one of Airbnb's new services has been a surprise hit with guests. Chesky said luggage storage and rental cars have both been driving revenue. Airbnb posted an earnings beat on Thursday, with the stock jumping after-hours. Airbnb helped solve one of the more annoying aspects of staying in a rental home, and it looks like it could be paying off. CEO Brian Chesky said on the company's third-quarter earnings call Thursday that one of the most popular new features offered as part of the app's push into experiences and services was one that he did not expect: luggage storage. "What a sleeper hit," Chesky said when an analyst asked which of the newer services were most popular.
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