Card machine payments delayed 457 days; businessman wins Rs 40k compensation
A cloth trader in Warangal, India, won a consumer commission case against Worldline India after a 457-day delay in processing card payments. The commission ordered the company to pay interest and compensation for mental agony.
Why it matters
Demonstrates the effectiveness of consumer protection laws in resolving disputes between small businesses and payment service providers.
NEW DELHI: A cloth trader whose card machine payments of Rs 9.38 lakh were delayed for 457 days has secured relief from the Warangal district consumer commission. The commission directed Worldline India to pay 8 percent annual interest on the amount for the delayed period, besides Rs 30,000 for mental agony and Rs 10,000 towards costs. The order was passed on September 18, 2026.Why was the trader's money delayed?According to the commission order, Mother Traders, a cloth business in Warangal, used bank card swiping machines for business transactions. Varaneek Technologies was the service provider, Worldline India was the manufacturer/payment aggregator and Union Bank of India was arrayed as the banker.The trader alleged that the card payments made through the machines during November and December 2024 were not credited to his bank account.
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