Car sold without disclosing prior billing to another buyer; Mercedes, dealer fined Rs 10L
A Delhi consumer commission has fined Mercedes-Benz India and its authorized dealer, T&T Motors, Rs 10 lakh for unfair trade practices. They failed to disclose that a car sold as new had been previously billed to another customer and did not correct the purchase date in their records.
Why it matters
This ruling reinforces consumer protection rights, holding manufacturers and dealers accountable for transparency in vehicle sales and ensuring buyers receive accurate information about a product's history.
NEW DELHI: A Delhi consumer commission has ordered Mercedes-Benz India and its authorised dealer, T&T Motors, to jointly pay compensation to a buyer after finding that they failed to disclose the vehicle's purchase history and continued to show an earlier purchase date in their records. The commission held that both the manufacturer and the dealer had engaged in unfair trade practices by not informing the buyer that the car had earlier been billed to another customer and by failing to correct the purchase date in the manufacturer's software.Why did the Mercedes-Benz buyer move the consumer commission?According to the commission's order, the complainant purchased a new Mercedes-Benz E220d from T&T Motors on December 12, 2018, for over Rs 50.72 lakh.
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