Capri Loans Collaborates with OpenAI to Bring Enterprise-Grade AI to Lending Operations
Capri Global Capital, an Indian NBFC, has partnered with OpenAI to integrate generative AI into its lending operations and customer service workflows. The initiative aims to enhance operational efficiency and risk management across its branch network.
Why it matters
This collaboration highlights the growing trend of traditional financial institutions in emerging markets adopting enterprise-grade AI to scale operations and improve credit accessibility.
With this AI adoption, functions across customer service, operations, and knowledge workflows are expected to benefit significantly
MUMBAI, India , July 31, 2026 /PRNewswire/ -- Capri Global Capital Limited, known by the brand name 'Capri Loans', one of the leading, retail-focused Non-Banking Financial Companies (NBFCs), today announced that it is working with OpenAI to adopt enterprise grade generative AI across key business functions. The initiative supports Capri Loans' technology-led growth strategy.
Over the coming months, Capri Global Capital will explore the deployment of secure AI-powered deployments and workflow tools to enhance customer service, knowledge management and operational processes across its network of more than 1,400 branches, serving over 7.6 lakh customers across India.
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in