Caledonian Road traders wait for Thames Water flood compensation
Small business owners on Caledonian Road are struggling to receive compensation from Thames Water six months after a burst pipe caused severe flooding. Many businesses remain closed or are operating at a loss while waiting for insurance claims to be settled.
Why it matters
The situation underscores the operational and financial challenges small businesses face when dealing with large utility companies during infrastructure failures.
Share Save Add as preferred on Google Briohny Williams London BBC Mohamad Zakaria said he was not receiving any compensation from Thames Water Six months after a burst water pipe destroyed businesses and homes in north London, some shops remain closed as they struggle to receive compensation from Thames Water.
"I would say that was one of the worst experiences I've ever been through," said Caledonian Road beauty salon owner Eleni Lasheen. "To them it's just an insurance spreadsheet. To us it's our livelihood, it's our business."
Islington Council said about 40% of businesses making a claim had not received any financial support from the water company since February.
Thames Water said its insurance claims handlers were working with businesses affected to progress cases "as quickly as possible".
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