BYD backflips and offers full refunds after customers given cars from wrong year
Electric vehicle manufacturer BYD has agreed to offer full refunds to over 1,200 customers after mistakenly delivering 2025 model-year vehicles to buyers who ordered 2026 models. The company initially offered minor compensation, but reversed its position following public pressure and media scrutiny.
Why it matters
This incident underscores the challenges of rapid scaling in the EV market and the importance of consumer protection laws in holding major manufacturers accountable.
Zoheb Khan said it felt like he had been deceived by the car company. ( ABC News: Patrick Stone )
The second most popular new car brand in the country has announced it will fully refund more than 1,200 customers to whom it sold the wrong cars, after being questioned by the ABC.
BYD customers given 2025 cars when they thought they purchased 2026 vehicles had angrily contacted the ABC, saying they were frustrated by the original offer of $1,100 in compensation.
The company has apologised and says human error was to blame as a consumer advocate questions whether it broke consumer law.
Link copied Share Share article More than 1,200 customers who bought electric and hybrid cars from Chinese maker BYD will be offered a full refund after the company admitted to selling them vehicles from the wrong year.
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