Bus conductor took his suitcase, it vanished: 11 years later, commission orders Rs 43k

NEW DELHI: The Uttarakhand state consumer commission has directed the Uttarakhand Transport Corporation to pay Rs 43,000 to a passenger whose suitcase went missing during a Delhi-Dehradun bus journey, after finding negligence on the part of the bus conductor. The commission reduced the compensation for the missing suitcase and items from Rs 57,500 to Rs 25,000 as the passenger could not prove the actual cost of the belongings. It also upheld Rs 15,000 compensation for mental agony and Rs 3,000 towards litigation costs.Why did the passenger file a complaint against Uttarakhand Transport Corporation?As per the commission order, the passenger and his wife travelled from Delhi to Dehradun on November 8, 2015, by deluxe bus after paying Rs 318 each as fare.The passenger alleged that he had placed his suitcase in the luggage compartment of the bus.