BSNL to pay Rs 30,000 after wrongly charging man Rs 65,000 for flight data
A consumer commission in Chhattisgarh ordered BSNL to compensate a customer after wrongly charging him over Rs 65,000 for international roaming data while he was on a flight. The commission ruled that the charges were impossible to incur, as the user was in the air during the billing period.
Why it matters
This case underscores the importance of consumer protection laws in holding large telecommunications providers accountable for billing errors and poor customer service.
NEW DELHI: A district consumer commission in Chhattisgarh, in its July 8 order, directed Bharat Sanchar Nigam Limited (BSNL) to revise a customer's mobile bill and pay compensation after finding that he was wrongly charged for international roaming data while he was on a flight from Thailand to India. The commission held that since the complainant was on a flight during the period for which the data usage was billed, it was impossible for him to have used mobile data.BSNL international roaming dispute: How did the case begin?The complainant, Mrigank Shekhar Das, a BSNL mobile subscriber, received a bill of Rs 89,991 for the billing period between April 16 and May 15, 2017.
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