Brand-new Royal Enfield had defects on first ride, buyer wins over Rs 2.3 lakh
A consumer commission in Kerala, India, ruled against Royal Enfield after a buyer received a defective motorcycle. The manufacturer and dealer were ordered to pay over Rs 2.3 lakh for failing to address the vehicle's issues.
Why it matters
It highlights consumer protection rights and the legal accountability of manufacturers for product quality.
NEW DELHI: A consumer commission in Kerala's Thrissur has held Royal Enfield and its authorised dealer guilty of deficiency in service and unfair trade practice after finding that a brand-new motorcycle sold to a buyer had several defects from the very beginning. The commission said the motorcycle was not in the expected condition of a new vehicle and directed the manufacturer and dealer to jointly pay over Rs 2.3 lakh.Why did the buyer approach the commission?The complainant booked a new Royal Enfield motorcycle in November 2016 after being assured that it was of superior quality. He paid around Rs 1.32 lakh for the vehicle, including amounts financed through a loan, and took delivery on December 12, 2016, according to the commission's order.The buyer claimed that immediately after taking delivery and during the first test ride, he noticed several defects in the motorcycle.
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