Bought Maruti Invicto, found repainted parts; commission orders Rs 3.6 lakh relief
A Kerala consumer commission has ordered a Maruti Suzuki dealer to compensate a customer after finding that a new vehicle was delivered with repainted parts without disclosure. The dealer failed to appear in court, leading to an ex parte order for replacement or financial compensation.
Why it matters
Demonstrates the efficacy of consumer protection laws in holding automotive dealers accountable for unethical sales practices.
NEW DELHI: A district consumer commission in Kerala has directed an authorised Maruti Suzuki dealer to replace a Rs 25.21 lakh Invicto car after a buyer alleged that its bonnet, left door and upper portion had been repainted before delivery without his knowledge. Alternatively, the dealer must pay Rs 2 lakh towards repairs, Rs 1.5 lakh as compensation for mental agony and Rs 10,000 in litigation costs.The District Consumer Disputes Redressal Commission, Kannur, passed the order on September 25, 2026, in a complaint filed against an authorised Maruti dealer.Why did the Maruti Invicto buyer complain?According to the commission order, Vijesh booked a blue Maruti Suzuki Invicto Strong Hybrid Zeta+ 7-seater on October 19, 2024, and received the vehicle on November 19, 2024.
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