Bought Hyundai Eon in 2016 but got no RC or invoice; commission orders Rs 22,500 payout
The Punjab state consumer commission has ordered Hyundai and a local dealer to pay compensation to a customer who did not receive his vehicle's invoice or registration certificate after a 2016 purchase. The commission ruled that the manufacturer cannot evade responsibility for the actions of its authorized dealers.
Why it matters
This ruling reinforces consumer protection laws in India, clarifying that manufacturers share liability for the conduct of their authorized dealership networks.
NEW DELHI: The Punjab state consumer commission has dismissed Hyundai’s appeal and upheld an order directing the company and its dealer to provide a buyer with the vehicle’s invoice and registration certificate (RC), and pay Rs 22,500 towards compensation along with litigation costs. The commission held that Hyundai could not evade responsibility for its dealer’s failure to provide the required documents.The commission passed the order on October 6, 2026, after finding no merit in Hyundai’s contention that it was not responsible for the dealer’s conduct.New Hyundai Eon without invoiceAccording to the commission order, Amandeep Singh, the complainant, bought a white Hyundai Eon Era+B from Ahuja Automobiles, an authorised Hyundai dealer in Amritsar, on June 15, 2016.
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