The Irish Times·4 min read·medium
Booking.com users struggle in the face of phantom bookings and rogue cancellations
C
Conor Pope
✦AI Summary
Booking.com users are reporting significant issues with 'phantom bookings' and property cancellations that leave travelers stranded. The article details instances where customers were left to cover the costs of alternative accommodation after their original bookings were invalidated.
I t is undoubtedly true that booking DIY holidays has become much, much easier in recent years, thanks in no small part to the online platform booking.com . But while it can easily put accommodation providers in touch with those seeking accommodation, things can go wrong and when they do, it can be hard to have them put right.
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