Bonitas blames Medscheme for medical scheme backlog
Bonitas Medical Fund is facing a significant service backlog following a change in its administration provider from Medscheme to Momentum Health and PHA. Both parties are blaming each other for the delays in processing hospital authorizations and member queries.
Why it matters
Administrative failures in medical schemes directly impact patient access to critical healthcare services and financial stability for providers.
Members of Bonitas medical scheme are up in arms over unresolved queries and hospital authorisations after it changed administrators earlier this week.
The article presents both sides of the dispute between the medical scheme and the former administrator.
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