BMTC clarifies temporary UPI ticketing disruption, assures automatic refunds
The Bengaluru Metropolitan Transport Corporation (BMTC) experienced a temporary technical failure in its UPI ticketing system on July 15. The agency has confirmed the issue is resolved and promised automatic refunds for affected passengers.
Why it matters
Reliable digital payment infrastructure is critical for public transit systems as they transition away from cash-based transactions.
The Bengaluru Metropolitan Transport Corporation (BMTC) has clarified that a temporary disruption in its payment gateway server on the evening of July 15, affected the generation of UPI QR code-based bus tickets for some passengers.
According to BMTC, the technical issue resulted in certain passengers’ bank accounts being debited successfully after making UPI payments, but the corresponding tickets could not be generated or printed due to the payment gateway failure.
The corporation stated that the issue was fully resolved on the night of July 15, and the UPI QR code ticketing system has since resumed normal operations across all BMTC buses.
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