Blocked debit card without notice: commission orders Federal Bank to pay Rs 1.25 lakh
A district consumer commission in Kerala ordered Federal Bank to pay Rs 1.25 lakh compensation to a customer whose debit card was blocked without notice, leaving him and his family stranded at Kuwait International Airport. The bank was found liable for deficiency in service and unfair trade practice.
Why it matters
This ruling underscores consumer protection rights against banking negligence, emphasizing the bank's responsibility to ensure clear communication and prevent significant inconvenience or distress to customers, especially during international travel.
NEW DELHI: A district consumer commission in Kerala has directed Federal Bank to pay Rs 1.25 lakh in compensation to an customer after his debit card was blocked without any intimation, leaving him and his family stranded at Kuwait International Airport despite having sufficient funds in their account.The Ernakulam District Consumer Disputes Redressal Commission, in its July 14 order, held the bank liable for deficiency in service and unfair trade practice by blocking the customer's international debit card without ensuring that he was informed or received the replacement card before his travel.Family left stranded at Kuwait airport despite sufficient fundsAccording to the commission's order, the complainant, an customer of Federal Bank since 2015, was issued an international world debit card carrying premium features such as higher transaction limits and complimentary access to airport lounges.
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