Bill debt soars but many don't know help is available
A report by the UK's National Audit Office reveals that billions of pounds in household debt are owed to utility companies. Many consumers remain unaware of available support programs, such as social tariffs and repayment plans.
Why it matters
This exposes a critical gap in consumer protection and communication during a period of high cost-of-living pressure.
Image source, Getty Images By Kevin Peachey Cost of living correspondent Published 10 June 2026, 00:03 BST Billions of pounds are owed to water, broadband, and energy companies by customers - the majority of whom are unaware that support is available.
The report relies on data from a government watchdog and presents facts regarding consumer debt and regulatory shortcomings.
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