Bhartiya Converge Appoints Eric Pagdiwalla as Chief Operating Officer to Lead Strategy & Operation for the GCC Business

Bhartiya Converge, the Global Capability Centre (GCC) enablement platform of Bhartiya Urban, today announced the appointment of Eric Pagdiwalla as Chief Operating Officer (COO). In his new role, Eric will lead the company’s Consulting, Operation strategy, Customer Success to strengthen the execution capabilities and help scale its integrated GCC enablement model as the business enters its next phase of growth.

Eric brings over 25 years of experience across GCCs, global business services, transformation, outsourcing, client management and operating-model development. He joins Bhartiya Converge from Persistent Systems, where he served as Senior Vice President and Head of GCC Practice. Prior to Persistent Systems, Eric held leadership roles at ANSR, including Managing Director – Client Success and Vice President – Service Delivery, and served as Associate Vice President – Transformation at Ascena Retail Group.