Bengaluru: East corporation plans single-window centre to end runaround for civic services
The East City Corporation in Bengaluru is planning to launch a 'Citizen Help Centre' to centralize the submission and tracking of civic complaints. The system aims to improve accountability by providing unique acknowledgement numbers and monitoring progress until resolution.
Why it matters
Addresses bureaucratic inefficiencies in municipal service delivery through digital transformation and centralized management.
A proposal to establish a ‘Citizen Help Centre’, where residents of the East City Corporation can submit their applications and complaints at a single location and monitor them until the issue is resolved, was discussed at a meeting chaired by Commissioner D.S. Ramesh on Saturday (August 8). The proposed system, he said, will help citizens to submit applications and complaints relating to various civic departments at a single location.
The Commissioner said the system would accept complaints submitted not only through direct visits to the office, but also through post, email, calls, WhatsApp and social media, before forwarding them to the concerned departments for action.
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in