Bali tour never conducted after payment; Kerala panel orders Rs 1.12 lakh payout
A Kerala consumer commission has ordered a travel agency to refund a customer Rs 82,500 plus compensation after the agency failed to conduct a booked Bali tour or return the funds. The agency did not respond to the legal notices or the commission's proceedings.
Why it matters
This case highlights consumer protection mechanisms in India and the legal consequences for travel agencies failing to provide services.
NEW DELHI: A district consumer commission in Kerala has directed a travel agency to refund Rs 82,500 to a customer after finding deficiency in service and unfair trade practice over its failure to conduct a Bali tour or return the money for several years. The commission also awarded Rs 25,000 for mental agony, inconvenience and hardship and Rs 5,000 towards litigation costs. The order was passed on August 31, 2026.Why did the customer approach the commission?According to the commission order, the customer booked a three-night, four-day Bali tour package with Kerala Travel Zone after seeing its advertisements on social media. He paid Rs 60,000 on December 23, 2019, followed by Rs 22,500 on December 26, taking the total payment to Rs 82,500.The proposed tour could not be conducted because of the Covid-19 pandemic.
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