Bags ripped open, belongings missing: American Airlines told to pay Rs 3.61 lakh
A Delhi consumer commission has ordered American Airlines to pay Rs 3.61 lakh to a couple after their luggage was found damaged and items were missing upon arrival in Toronto. The airline contested the claim, citing limitations under the Carriage by Air Act, but the commission ruled in favor of the passengers.
Why it matters
This ruling reinforces consumer protection rights for international air travelers regarding baggage handling and airline liability.
NEW DELHI: A district consumer commission in Delhi has directed American Airlines to pay Rs 3.61 lakh to a Delhi couple after two of their bags were found ripped open and several belongings were missing when they arrived in Toronto from Miami.The commission found that the bags were in the airline's custody when they arrived ripped open with several articles missing. The order was passed on August 14, 2026.What was the dispute over the damaged and missing baggage?According to the commission order, Indu Jain and Rajeev Prakash Jain travelled from New Delhi to London and then Miami on British Airways in May 2017. On June 2, 2017, they flew from Miami to Toronto on American Airlines flight AA2671. When they reached Toronto, they found that two bags had been badly damaged and torn open.
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