Awareness programme on RBI Ombudsman Scheme for bank customers held in Chamarajanagar
The RBI Ombudsman office conducted an awareness program in Chamarajanagar to educate bank customers on grievance redressal mechanisms and digital fraud prevention. Over 200 participants learned how to use the RBI's Complaint Management System portal.
Why it matters
Increasing financial literacy and awareness of consumer protection rights is essential for maintaining trust in the digital banking ecosystem.
An awareness programme on the Reserve Bank of India’s (RBI) Integrated Ombudsman Scheme, 2021, was organised recently in Chamarajanagar by the Office of the RBI Ombudsman for the benefit of bank customers.
Participating in the programme held in Chamarajanagar’s J. H. Patel auditorium on July 10, Bank Manager, office of RBI Banking Ombudsman Mangalam Venkataraman explained the grievance redressal mechanisms of banks, customer rights and the procedures for resolving the complaints submitted to banks within the stipulated time.
She explained the grievance redressal mechanism available under the RBI Integrated Ombudsman Scheme, 2021, and the procedure for lodging complaints through various channels, including the RBI’s Complaint Management System (CMS) portal.
She also sought to create awareness about the precautions customers should take to protect themselves from digital banking fraud, which has been on the rise in recent times.
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