Apple Testing New 'Live Notes' Feature at Genius Bar
Apple is testing an AI-powered 'Live Notes' feature at its Genius Bar locations to transcribe customer-employee conversations. The opt-in system aims to reduce administrative burdens on staff, allowing them to focus more on customer service.
Why it matters
This reflects a broader trend of integrating generative AI into retail and customer support workflows to improve operational efficiency.
Apple is testing a new AI-powered "Live Notes" feature that can transcribe conversations between Genius Bar employees and customers at some of its stores, according to Bloomberg 's Mark Gurman .
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