Apple Says iPhone 18 Pro Max Users With AT&T Cellular Issue Need to Have Device Replaced
Apple has confirmed that a specific cellular connectivity issue affecting iPhone 18 Pro Max users on the AT&T network requires hardware replacement. While software updates have been released to prevent further occurrences, affected devices cannot be repaired via software.
Why it matters
This highlights the limitations of software-based fixes for hardware-level defects and the logistical challenges of large-scale product recalls or replacements.
Apple today confirmed that a "small number" of iPhone 18 Pro Max users on the AT&T network have experienced an issue that causes the device to lose cellular service, thereby preventing phone calls, text messages, and data from working. Thousands of users complained about the issue across the Apple Support Community and other platforms.
Apple said it released iOS 27.0.1 earlier this week and an AT&T carrier settings update earlier today to help prevent more iPhone 18 Pro Max users from being impacted by this issue going forward. In a statement shared with MacRumors , Apple strongly encouraged all iPhone 18 Pro Max users to update to iOS 27.0.1 now. To install the update, open the Settings app on your iPhone and tap on General → Software Update.
Also covering this story
11 other newsrooms covered this event. We read each version separately.
Apple iPhone 18 Pro Max Review: The best large screen phone for professional creators?
No, No, No-Don't Peel the Nano-Texture Layer off the iPhone Duo's Inner Screen
Apple Confirms AT&T iPhone 18 Pro Max Problems. You Might Need a New Phone
Apple Confirms iPhone Duo Repair Costs, Replaceable Screen Layer for Less Than $20
Apple says iPhone Duo has ‘replaceable’ folding display layer to minimize crease
Here's how much it costs to replace iPhone Duo's matte screen layer
Pre-ordering iPhone Duo? 4 reasons to consider Galaxy Z Fold 8 first
Reddit users report iPhone 18 Pro speakers make 'popping noises'
Why I can't wait to swap iPhone 18 Pro Max for an iPhone Duo
iPhone 18 Pro Max can’t call or text on AT&T? Apple will replace it for free
Apple Acknowledges AT&T Network Bug On iPhone 18 Pro Max
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in