Apple Confirms AT&T iPhone 18 Pro Max Problems. You Might Need a New Phone

Apple has confirmed a connectivity issue affecting a small number of iPhone 18 Pro Max users on the AT&T network. The company has released a software update and carrier settings patch to resolve the problem, though some users may require a device replacement.
Why it matters
Technical failures in flagship consumer electronics impact user experience and brand reliability for major telecommunications providers.
<p><strong>UPDATE: </strong>Apple has confirmed a problem affecting the AT&T iPhone 18 Pro Max.</p><p>"We have identified an issue affecting a small number of iPhone 18 Pro Max users on the AT&T network that may cause a device to lose service and be unable to make calls," Apple tells PCMag. "We released iOS 27.0.1 earlier this week and strongly encourage all iPhone 18 Pro Max users to update now, and are also issuing a carrier settings update today. These updates together are meant to help prevent this issue from occurring."</p><p>The update is intended to prevent this from happening to other phones, so if your iPhone has already lost service, you'll need to take it in for replacement. The carrier setting update is expected in the next two weeks, but you can force it via<strong> Settings > General > About</strong>.</p><div class="mb-0 rounded-md bg-gray-100 p-3 md:p-5" id="related-video">
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