Apple Acknowledges AT&T Network Bug On iPhone 18 Pro Max

Apple has confirmed a network bug affecting a small number of iPhone 18 Pro Max users on the AT&T network in the US. Users experiencing signal loss are advised to update their software, though some may require hardware replacements.
Why it matters
This highlights a critical hardware-software integration issue for a flagship device, impacting user connectivity and requiring potential service intervention.
You'll have to get your phone replaced if it has already lost its signal.
Dan Kitwood/Getty Images Add Engadget on Google: Preferred Source Google Discover Following a number of complaints about network issues affecting iPhone 18 Pro Max devices, Apple has now confirmed that there is indeed a problem. It appears that the issue has only affected AT&T users in the US, and an iOS update is already available to fix it. That said, the update won't work for those who have already been affected by the problem. Those will need a hardware replacement, Apple told 9to5Mac .
Also covering this story
11 other newsrooms covered this event. We read each version separately.
Apple iPhone 18 Pro Max Review: The best large screen phone for professional creators?
No, No, No-Don't Peel the Nano-Texture Layer off the iPhone Duo's Inner Screen
Apple Confirms AT&T iPhone 18 Pro Max Problems. You Might Need a New Phone
Apple Says iPhone Duo Has Replaceable 'Cover Layer' Above the Display
Apple Confirms iPhone Duo Repair Costs, Replaceable Screen Layer for Less Than $20
Apple says iPhone Duo has ‘replaceable’ folding display layer to minimize crease
Here's how much it costs to replace iPhone Duo's matte screen layer
Pre-ordering iPhone Duo? 4 reasons to consider Galaxy Z Fold 8 first
Reddit users report iPhone 18 Pro speakers make 'popping noises'
Why I can't wait to swap iPhone 18 Pro Max for an iPhone Duo
iPhone 18 Pro Max can’t call or text on AT&T? Apple will replace it for free
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in