Aokah and Industry Leaders Identify Five Trends Reshaping Global Capability Centers
Aokah and industry leaders have identified five key trends transforming Global Capability Centers (GCCs), noting a shift from cost-saving back-office operations to strategic innovation hubs. The report emphasizes that successful GCCs are now prioritizing AI-first operating models and systematic planning to manage increasing enterprise complexity.
Why it matters
With over 2,000 GCCs operating in India, understanding these strategic shifts is vital for global companies looking to leverage India's talent and technology ecosystem effectively.
As Global Capability Centers (GCCs) become strategic enterprise assets, the ability to Globalize Work with Confidence™ is emerging as the defining capability for the next decade.
NEW YORK , July 15, 2026 /PRNewswire/ -- Over the past decade, Global Capability Centers (GCCs) have undergone a fundamental transformation, evolving from cost arbitrage centers into innovation hubs, technology accelerators, and strategic business partners. The market reflects this momentum: India alone now hosts 2,117 GCCs employing 2.36 professionals and generating nearly USD 98.4 billion in annual revenue, with more than 506 Forbes Global 2000 companies operating centers in the country (Nasscom).
Yet as ambitions have grown, so has the complexity of execution. Enterprise leaders today are navigating larger portfolios, more demanding stakeholders, and higher expectations for measurable business outcomes. The decision is made. The direction is set. What separates leaders from the rest is what happens next.
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