Angry customers complain about SolarZero contracts
Customers of the defunct solar company SolarZero are reporting significant financial distress due to restrictive, long-term contracts now managed by SZ Servicing. Many report sharp increases in electricity costs and high exit fees, leading them to seek help from dispute resolution services.
Why it matters
This situation illustrates the consumer protection risks associated with long-term energy lease agreements when the original service provider enters liquidation.
Customers angry at being stuck in what they say are expensive SolarZero contracts are turning to disputes resolution services for help.
SolarZero went into liquidation in late 2024. But its 15,000 customers remain committed to contracts now being serviced by Verofi through its SZ Servicing.
Some customers say they have lost guaranteed pricing and their bills have increased sharply, but have been quoted thousands of dollars to get out of their contracts.
Others say selling a house with a SolarZero contract in place is difficult.
SolarZero offered solar power systems on a lease arrangement, over a 20-year term. Customers are meant to save on their power, pay a lease fee, and export some power back into the grid.
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